Faq

Which island is Mainao Hotel on?

We are on Santa Cruz Island, in the town of Puerto Ayora.

What time is check in and check out?

Check-in: 12H00 Check out: 10H00

Does the hotel have a pool?

We have no pool, but we are 100 meters from the ocean!

Do you provide transportation service?

Yes, Mainao Hotel offers transfer service in / out from the airport on (neighboring) Baltra Island. This is an additional service that can request when making your reservation.

Do you have laundry service?

We provide laundry service, this service has an additional cost.

Are you allowed smoke in the property? In the rooms?

In the rooms is no smoking, but smoking areas are available.

Can they store your luggage?

If we have luggage warehousing service at no additional cost.

Is and ID / passport required for check-in?

We require presentation of a valid identification issued by a government at the time of check-in.

What forms of payment are accepted?

We accept cash, credit cards and / or debit Visa, MasterCard and Diners Club. We do not accept checks.

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